03 What it's made of
Growth Memory is three memories working together.
Everything your business has learned about what it stands for, who it sells to and how it wins. In one place, and connected.
What must remain true about who we are?
Purpose, positioning, story, messaging, identity, tone of voice, values, beliefs, distinctive assets, approved claims, evidence, case studies, and the reasoning behind the decisions.
Distinctiveness
What do we know about the people and organisations we need to win?
Segments, priority accounts, situations, triggers, needs, ambitions, pains and gains, buying journeys, decision criteria, buyer-group dynamics, behaviours, language, objections, research and customer feedback.
Relevance
What helps us win, and why?
Sales plays, discovery, qualification, account intelligence, stakeholder maps, buyer signals, proof points, objection handling, competitive intelligence, proposals, negotiation, deal progression, and win/loss learning.
Effectiveness
Growth Memory is what makes the learning compound.